Return Policy
Return Policy
At Leonisa, customer satisfaction is our priority. If you are not entirely satisfied with your purchase, we are here to help you with our hassle-free return policy.
1. Return Window
We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.
2. Eligibility & Conditions
To be eligible for a return, your item must meet the following criteria:
- The item must be unused, unworn, unwashed, and in the same condition that you received it.
- It must be in its original packaging with all tags attached.
- Proof of purchase or order number is required.
3. How to Initiate a Return
To start a return, please contact our support team at contact@leonisaclothing.com with your order number and reason for return. Our support team will review your request and provide you with detailed instructions on how and where to send your package.
Note: Items sent back to us without first requesting a return will not be accepted.
4. Return Shipping Costs
Customers are responsible for paying their own return shipping fees unless the return is due to a manufacturing defect or an error on our part (e.g., wrong item received).
5. Exceptions & Non-Returnable Items
Certain items cannot be returned for hygienic and safety reasons:
- Final sale or clearance items
- Intimate apparel, undergarments, or bodysuits (if hygienic seals are broken)
- Gift cards
6. Refunds & Processing
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed automatically to your original payment method within 5–7 business days.
