FAQ

Frequently Asked Questions

Shipping & Handling

How long will it take to receive my order?

Orders are typically processed within 1-3 business days. Once shipped, standard delivery takes approximately 3-7 business days, depending on your location.

How can I track my package?

Once your order has been dispatched, you will automatically receive a tracking link via email to monitor your package in real-time.

Do you ship internationally?

Yes, we offer worldwide shipping. Shipping times and rates vary based on destination and will be calculated at checkout.

Returns & Exchanges

What is your return policy?

We accept returns within 30 days of item delivery. Items must be unworn, unwashed, and in their original packaging with all tags attached.

How do I start a return or exchange?

Please send an email to contact@leonisaclothing.com with your order number and the reason for return. Our support team will provide instructions and the return address.

How long does it take to process a refund?

Once your return is received and inspected, refunds are issued back to your original payment method within 5-7 business days.

Payments & Orders

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover) as well as PayPal and Apple Pay.

Can I change or cancel my order after placing it?

If you need to modify or cancel an order, please email contact@leonisaclothing.com immediately. Once an order enters processing, changes cannot be guaranteed.

Will I have to pay import duties or taxes?

International shipments may be subject to local customs duties or import taxes depending on your country's regulations. These fees are the responsibility of the customer.